City Break
valid anytime Shop until you drop with our exclusive CITYBREAK deal and make the most of Edinburgh’s must visit shopping destinations with 15% off a
The terms and conditions detailed below apply to all bedroom bookings made with Murrayfield Hotel and House, whether via hotels website, direct with hotel/ central reservations or through an agent.
This offer is only available on online bookings on www.themurrayfieldhotel.co.uk and is not available for bookings made via Central Reservations, at hotel reservations nor bookings on any other online booking channel. Offer only available for bookings made online at www.themurrayfieldhotel.co.uk and one bottle of Prosecco per stay per room regardless of number of nights staying. The Murrayfield Hotel and House, Edinburgh reserve the right to withdraw this offer at any time and without prior notice. Complimentary bottle of Prosecco is not chilled, please ask at bar for an ice bucket and glasses on arrival.
On arrival you are please check in at the main hotel reception desk where our team will be waiting to welcome you. You will be required to fully complete a registration card and prepay for your accommodation before accessing your room and also provide a credit card for any incidentals or additional costs which may occur during your stay.
We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.
Check in time after 14:00 hours and Check out time before 11:00 hours
When your booking is completed you will be issued with a confirmation number. Please bring this confirmation number with you when you check in together with a payment card that you booked with as proof of identification.
Should a room have been booked in your name but you do not plan to stay, you must let our reservations team know in advance of the date of arrival so we can make the changes to allow a smooth check in.
To avoid fraudulent transactions, bookings cannot be transferred without prior notice to the hotel and we can only allow check-in to a guest who booked the room online/ via our reservations team.
All rates are inclusive of Service and VAT at the current rate.
Best Available Rates are available until the day of arrival. These rates allow you to alter or cancel your booking up until 2pm on the day before arrival without charge. Amendments or cancellations made after 2pm on the day before arrival will incur a 100% charge of the first nights room charge.
Advance Purchase/ Non Refundable Rates are available 7 days or more before the date of arrival and are fully prepaid at time of bookings. Advance Purchase Rates are non refundable and non transferable.
Promotional and Special Offer Rates a part or full payment will be required to be paid at time of booking and this payment is non refundable and non transferable. Please refer to details on each offer.
For groups of 4 rooms or more (8 people plus) a 25% non refundable deposit is required to secure the reservation and the remaining balance may be due 4 weeks prior to arrival.
Individual bookings over the value of £1000 booked on Best Available Rate will be required to pay a 25% non refundable deposit to secure the bedroom.
Our promotional rates are a discount off our Best Available rate which can be cancelled up to 2pm the day prior to arrival. The promotional rates can also be applied to our advance purchase rates which are currently a 10% discount off our Best Available rate plus the promotional discount. The advance purchase rates are pre payable at time of booking and are non-refundable and non-transferable.
If for any reason you cannot make it to stay, you will need to let us know no later than 2pm on the day before arrival. If you don’t let us know before this time unfortunately we will have to charge you for the first nights stay.
If you are on Advance purchase rates or promotional rates full prepayment is taken at the time of booking and your prepayment is non refundable and non transferable.
If you have booked your bedroom through an Agent the cancellation charges are the same as above however all amendments and cancellations must be processed through your agent, this cannot be done directly with the hotel.
Whist every effort will be made to carry out special requests, they cannot always be guaranteed.
With the exception of working dogs for disabled people, our hotel does not accept pets.
The hotel has a car park with limited amount of spaces, these spaces cannot be reserved in advance. During peak times through the year (Rugby matches, concerts etc) the car park will be unavailable however the streets around the hotel have no charges to park on. The management cannot accept responsibility for loss or damage of property or vehicles using the Murrayfield Hotel and House car park.
Please note all public areas and bedrooms are all non smoking, this policy allows us not only to meet legal requirements, but also to create a comfortable environment for all guests to enjoy.
Should we believe that guests have been smoking in bedrooms or any other part of the hotel, a Smoking Fine of £100 will be charged for a deep clean and they will also be asked to leave the premises.
Any complaint or comment regarding a stay should be made in the first instance to the hotels duty manager at the time of your stay so that it can be resolved at the time.
In the event that the chosen hotel is not available, or in cases of force majeure the hotel reserves the possibility of accommodating the customer totally or partially in a hotel of equivalent category for the same type of services. Any additional cost of the room, transport between the two hotels remain the responsibility of the hotel.
Here at Scotsman Hospitality, we as a team promise to deliver an exceptional service for you and your friends, and we hope you agree. With that in mind, a 10% discretionary service charge will be applied to your final balance. We can assure you that this full amount will be distributed evenly between all of our employees who helped make your event a memorable one.
For our guests with food sensitivities, allergies, or special dietary needs: We prepare and serve products that contain all 14 major allergens. Although we and our suppliers take every care in preparing your meal, regular kitchen operations across our supply chain involve shared cooking and preparation areas, and food variations may occur due to ingredient substitutions, recipe revisions, and/or preparation at the restaurant. For these reasons, we cannot guarantee that any menu item will be completely free of allergens. If you have an allergy, please make this known to a venue manager at soon as you arrive at the venue.
All of our venues hold a challenge 25 policy. This means staff hold the right to request identification from those who look under the age of 25 – this is for purchases of alcohol or any item that has a legal age requirement. Service is refused if you cannot show one of the following; Passport, Drivers License or Scottish Pass Age Verification.
General Terms
The app is issued by and remains the property of Scotsman Hospitality who reserve the right to decline issue or withdraw the app, account or points at any time, or to alter or amend the terms and conditions of how the scheme operates without giving notice.
All participants in the scheme must be aged 18 years or over.
The app is not transferable, and can only be used by the person to whom is the account owner.
Accounts that remain inactive for a period longer than 12 months will have points removed from the account without notice and with no liability to Scotsman Hospitality
It is the account holders responsibility to ensure that their details are kept up to date – to change your name, date of birth or email please update this in your account section on the app.
Earning Points
To earn points you must present your QR code within the app at or before the time you pay your bill. Points cannot be added after the bill has been paid.
It is the account holders responsibility to present their QR code before payment is made/taken.
We will only investigate requests to add points if it is determined that we are at fault – for example: internet failure, equipment failure or staff error. In the event of such an occurrence the venue will be required to inform us of the request to add points on your behalf.
Points are earned on the sale of food and/or hot and soft drinks. Points will not be earned for the following (this list is not exhaustive):
5 points will be added to your account for each and every whole pound that you spend as per the parameters listed above. Please note that points are earned on food items, hot and soft drinks net of any points redeemed on the transaction, i.e. points will be earned on lower value of cheque total.
The number of points to be added can be altered at the complete discretion of Scotsman Hospitality.
Redeeming Points
The redemption value of points is one point equates to one penny. We reserve the right to vary this rate at any time and without giving notice.
Points will expire without notice 12 months after date of issuance.
Points will only be earned if the bill is settled in full on the day of your visit. Consequently points will not be earned for bills on which credit is given and that are invoiced subsequently.
To redeem points you must present your QR code at the time you pay your bill.
Points can only be redeemed against purchases as set out above at participating venues.
You may redeem a minimum of 100 or all of the points in your account against your bill. If you do not redeem sufficient points to cover the entire value of the bill then you will need to settle the balance with another form of payment e.g. cash, debit card, credit card or valid Scotsman giftcards.
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valid anytime Shop until you drop with our exclusive CITYBREAK deal and make the most of Edinburgh’s must visit shopping destinations with 15% off a
valid anytime Book your bedroom directly here online and receive the following: Complimentary drink on arrival, 10% off dining, Late check out on departure day
Valid Anytime Why not have a sleep in and extend your check out from 11am to 1pm. At a small cost of £10 per hour.