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Bedroom Terms and Conditions:

The terms and conditions detailed below apply to all bedroom bookings made with Murrayfield Hotel and House, whether via hotels website, direct with hotel/ central reservations or through an agent.

Conditions of offer: Book directly online and receive a bottle of Prosecco in your room for arrival:

This offer is only available on bookings made from 19th December 2016 onwards on www.themurrayfieldhotel.co.uk and is not available for bookings made via Central Reservations, at hotel reservations nor bookings on any other online booking channel. Offer only available for bookings made online at www.themurrayfieldhotel.co.uk and one bottle of Prosecco per stay per room regardless of number of nights staying. The Murrayfield Hotel and House, Edinburgh reserve the right to withdraw this offer at any time and without prior notice. Please note from 8th June to 18th December 2016 for any bookings made on www.themurrayfieldhotel.co.uk this was a wine offer was excluded from promotional or discounted rates and was only available on Best available rates and Advance purchase rates at full price.

Arrival at hotel:

On arrival you are please check in at the main hotel reception desk where our team will be waiting to welcome you. You will be required to fully complete a registration card and prepay for your accommodation before accessing your room and also provide a credit card for any incidentals or additional costs which may occur during your stay.

We reserve the right to charge your credit or debit card for any damage done to your room during your stay or for any items that are missing when you leave.

Check in and Check Out:

Check in time after 14:00 hours and Check out time before 11:00 hours

Reservations:

When your booking is completed you will be issued with a confirmation number. Please bring this confirmation number with you when you check in together with a payment card that you booked with as proof of identification.

Should a room have been booked in your name but you do not plan to stay, you must let our reservations team know in advance of the date of arrival so we can make the changes to allow a smooth check in.

To avoid fraudulent transactions, bookings cannot be transferred without prior notice to the hotel and we can only allow check-in to a guest who booked the room online/ via our reservations team.

Rates:

All rates are inclusive of Service and VAT at the current rate.

Best Available Rates are available until the day of arrival. These rates allow you to alter or cancel your booking up until 2pm on the day before arrival without charge. Amendments or cancellations made after 2pm on the day before arrival will incur a 100% charge of the first nights room charge.

Advance Purchase/ Non Refundable Rates are available 7 days or more before the date of arrival and are fully prepaid at time of bookings. Advance Purchase Rates are non refundable and non transferable.

Promotional and Special Offer Rates a part or full payment will be required to be paid at time of booking and this payment is non refundable and non transferable. Please refer to details on each offer.

For groups of 4 rooms or more (8 people plus) a 25% non refundable deposit is required to secure the reservation and the remaining balance may be due 4 weeks prior to arrival.

Individual bookings over the value of £1000 booked on Best Available Rate will be required to pay a 25% non refundable deposit to secure the bedroom.

Cancellation Policy:

If for any reason you cannot make it to stay, you will need to let us know no later than 2pm on the day before arrival. If you don’t let us know before this time unfortunately we will have to charge you for the first nights stay.

If you are on Advance purchase rates or promotional rates full prepayment is taken at the time of booking and your prepayment is non refundable and non transferable.

If you have booked your bedroom through an Agent the cancellation charges are the same as above however all amendments and cancellations must be processed through your agent, this cannot be done directly with the hotel.

Special Requests:

Whist every effort will be made to carry out special requests, they cannot always be guaranteed.

Parking:

The hotel has a car park with limited amount of spaces, these spaces cannot be reserved in advance. During peak times through the year (Rugby matches, concerts etc) the car park will be unavailable however the streets around the hotel have no charges to park on. The management cannot accept responsibility for loss or damage of property or vehicles using the Murrayfield Hotel and House car park.

Pet Policy:

With the exception of working dogs for disabled people, our hotel does not accept pets.

Smoking Policy:

Please note all public areas and bedrooms are all non smoking, this policy allows us not only to meet legal requirements, but also to create a comfortable environment for all guests to enjoy.

Should we believe that guests have been smoking in bedrooms or any other part of the hotel, a Smoking Fine of £100 will be charged for a deep clean and they will also be asked to leave the premises.

Additional Information:

For groups of 5 rooms or more (10 people plus) a 25% non refundable deposit is required to secure the reservation and the remaining balance is due 4 weeks prior to arrival.

Individual bookings over the value of £1000 booked on Best Available Rate will be required to pay a 25% non refundable deposit to secure the bedroom.

Please be aware the hotel has no lift

Complaints or Comments:

Any complaint or comment regarding a stay should be made in the first instance to the hotels duty manager at the time of your stay so that it can be resolved at the time.

Relocation:

In the event that the chosen hotel is not available, or in cases of force majeure the hotel reserves the possibility of accommodating the customer totally or partially in a hotel of equivalent category for the same type of services. Any additional cost of the room, transport between the two hotels remain the responsibility of the hotel.